Terms of Service

1. Agreement and document priority

These Terms of Service (Terms) are between VRS LLC, Amman, Hashemite Kingdom of Jordan (VRS, we, us), and the person or organization using the Services (you or Customer). By creating an account, signing an order form, accepting an invitation, submitting information, or using a Service, you agree to these Terms.

The complete agreement may include an order form, statement of work, service-specific schedule, our Data Processing Addendum (DPA), and our Privacy Policy. If documents conflict, the following order applies unless an order form expressly says otherwise: (1) the unmodified EU Standard Contractual Clauses for covered transfers; (2) the DPA for personal-data processing; (3) the order form or signed statement of work; (4) these Terms; and (5) online documentation.

2. Eligibility and organizational authority

You must be legally capable of entering this agreement. If you use the Services for an organization, you represent that you have authority to bind it, and references to Customer mean that organization. The Services are not directed to children or persons who lack legal capacity. A lawful parent, guardian, or representative must act where applicable.

3. The Services

VRS provides recruitment and talent services, VRS Recruit software, job and candidate workflows, assessments, communications, interviews, meetings, documents, analytics, connected applications, knowledge-base and technical-writing services, HR services, and AI-enabled assistance. The precise scope, usage limits, support level, deliverables and fees are stated in the applicable order form or statement of work.

Beta, preview, trial or free features may be changed or withdrawn and are provided without a service-level commitment unless a signed document says otherwise. Professional or agency deliverables may have acceptance criteria in a statement of work.

4. Accounts, credentials and administrators

• Provide accurate account information and keep it current.
• Protect credentials, passkeys, API keys and recovery methods; use multi-factor authentication where available.
• Notify hamzah@vrsjo.com promptly of suspected compromise.
• Customer administrators control workspace membership, roles, connected services and configuration and are responsible for their authorized users.
• You are responsible for activity under your account except to the extent caused by VRS’s breach of this agreement.

5. Customer Data and instructions

Customer Data means data, files, content, communications and personal data submitted to or connected with the Services by or for Customer. As between the parties, Customer retains its rights in Customer Data. Customer grants VRS and its processors a limited, non-exclusive right to host, copy, transmit, transform and otherwise process Customer Data only to provide, secure, support and improve the contracted Services, comply with documented instructions, and meet legal obligations.

Customer represents and warrants that it:

• has all rights, notices, consents and lawful bases needed to provide Customer Data and instruct its processing;
• will give clear instructions and will not require VRS to violate law or another person’s rights;
• will keep Customer Data accurate where accuracy matters to a person; and
• will not upload unnecessary payment-card data, government identifiers, health data, biometric data, criminal records, or other sensitive information.

VRS may generate aggregated or de-identified service statistics that do not identify Customer or an individual. VRS does not sell Customer Data or use it to train a public model for an unrelated purpose.

6. Recruitment and employment responsibilities

Customer controls its jobs, criteria, screening questions, communications, assessments, workflows and employment decisions. Customer—not VRS software—is responsible for complying with employment, equality, anti-discrimination, accessibility, labor, immigration, background-check, record-retention and privacy laws that apply to its recruitment.

Before collecting or importing candidate data, Customer must:

• identify the controller and provide the candidate with a timely, accessible privacy and profiling notice;
• obtain explicit, documented, purpose- and duration-specific consent where Jordanian law or another applicable law requires it;
• provide a reasonable accommodation and non-automated alternative where required;
• define lawful retention and deletion instructions and respond to candidate rights requests; and
• ensure a qualified person reviews consequential recommendations or automated actions whenever required by law or appropriate to the risk.

VRS does not guarantee a placement, candidate performance, hiring outcome, work authorization, identity, qualification or background. Customer must make its own lawful checks and decisions.

7. AI features, scoring and automated actions

AI features may parse CVs, compare candidates with role criteria, generate scores or ranks, grade assessment answers, summarize interviews, draft communications, flag assessment integrity events, and recommend or trigger configured workflow actions. A Customer can configure rules that move, hide, shortlist, advance or reject an application.

AI output is probabilistic and may be inaccurate, incomplete, outdated, discriminatory or unsuitable for a particular decision. Customer must test its configuration, use relevant and lawful criteria, monitor outcomes, avoid prohibited bias, and apply meaningful human judgment. Customer must not represent AI output as a verified fact without checking it.

Customer must not use the Services to:

• score or discriminate on the basis of a protected characteristic;
• infer emotion, health, disability, race, religion, politics, sexual orientation or other sensitive traits for hiring;
• conduct biometric identification or unlawful surveillance;
• make a solely automated decision with legal or similarly significant effect where prohibited or without required safeguards; or
• deny a legally required explanation, contest process, accommodation or human review.

8. Acceptable use

You must not, and must not help another person to:

• use the Services unlawfully, deceptively, abusively or to infringe privacy, intellectual-property or other rights;
• send spam, unlawful marketing, harassment, malware, phishing or unsolicited bulk communications;
• scrape, purchase, enrich or import personal data without a documented lawful basis and required notice;
• probe, scan, bypass or disrupt security, rate limits, authentication, tenancy, product boundaries or access controls;
• upload malicious code or content that is unlawful, defamatory, discriminatory or exploitative;
• reverse engineer, copy or resell the Services except as permitted by mandatory law or a signed agreement;
• use the Services to develop or train a competing model or product using VRS confidential material; or
• use connected accounts or third-party services in breach of their terms.

We may investigate suspected misuse and take proportionate protective action.

9. Third-party services and integrations

The Services may connect to services such as Google, communications, scheduling, video, storage or customer-selected applications. Customer authorizes the transfer necessary to provide each enabled integration. Third-party services are governed by their own terms and may change, suspend or discontinue functionality. VRS is not responsible for a third party’s service, content or independent acts, but remains responsible for subprocessors to the extent required by the DPA.

10. Fees, invoicing and taxes

Fees, currency, billing cadence, included usage, renewal and payment terms are stated in the order form or statement of work. Unless that document says otherwise, invoices are due within 30 days, fees are exclusive of taxes, and Customer is responsible for applicable transaction, sales, withholding or similar taxes other than taxes on VRS’s net income.

Fees are non-refundable except where the agreement expressly provides a refund or mandatory law requires one. We may charge reasonable overage fees disclosed in the order form and may suspend paid features for an undisputed amount that remains overdue after written notice and a reasonable opportunity to cure.

11. Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only for the agreement, protect it with reasonable care, and disclose it only to personnel, advisers and processors who need it and are bound by confidentiality. These duties do not apply to information that is lawfully public, already known without restriction, independently developed, or lawfully received from another source.

If disclosure is legally required, the receiving party will, where lawful, give prompt notice and reasonable assistance to seek protection. Trade-secret duties continue while information remains a trade secret; other confidentiality duties continue for five years after disclosure.

12. Privacy, data processing and security

Our Privacy Policy explains controller processing. Where VRS processes personal data for Customer, the DPA applies and is incorporated into these Terms. Customer authorizes the subprocessors listed there subject to its notice and objection rights.

VRS uses technical and organizational measures described in the DPA. Customer is responsible for secure configuration, user access, exports and endpoints it controls. Each party will notify the other without undue delay of a confirmed security incident relevant to the other party and will reasonably cooperate with required investigation and notices.

13. Intellectual property and feedback

VRS and its licensors own the Services, software, documentation, designs, models, workflows, trademarks and improvements, excluding Customer Data and agreed customer-owned deliverables. During the subscription, VRS grants Customer a limited, non-exclusive, non-transferable right for its authorized users to use the Services for its internal business purposes.

A statement of work will identify any bespoke deliverable ownership. Unless it says otherwise, Customer owns its supplied material and final bespoke content after full payment, while VRS keeps its pre-existing tools, templates, know-how and reusable components. If you provide feedback, VRS may use it without restriction or payment, but will not identify you publicly without permission.

14. Service changes, support and availability

We may improve, modify or replace features. We will not materially reduce the core paid functionality during a committed subscription term without reasonable notice, except where needed for security, law, a third-party dependency, or to prevent harm. Any service level or support response commitment applies only if stated in a signed order form.

15. Suspension, term and termination

The agreement begins when accepted and continues for the period in the order form or until ended. Either party may terminate for a material breach not cured within 30 days after written notice, or sooner if the breach cannot be cured. Either party may terminate if the other becomes insolvent, subject to applicable law.

VRS may suspend affected access immediately when reasonably necessary to stop a security threat, unlawful use, harm to a person, or material platform disruption. Where practicable, we will limit suspension, notify Customer, and restore access when the issue is resolved.

At termination, Customer’s access ends and outstanding fees become due. VRS will return, delete or anonymize Customer Data according to the DPA, Customer’s instructions, supported product controls, backup cycles and legal-retention duties. Customer should export needed data before termination; no export is represented to include every derived, security, audit or provider record.

16. Warranties and disclaimers

Each party warrants that it has authority to enter the agreement. VRS warrants that it will provide paid Services with reasonable professional care and substantially in accordance with applicable documentation. Customer’s exclusive remedy for a proven breach of this warranty is re-performance; if VRS cannot re-perform within a reasonable period, Customer may terminate the affected Service and receive a pro-rata refund of prepaid fees for the unused affected period.

Except for express warranties and to the maximum extent permitted by law, the Services and all AI output, candidate information and third-party services are provided “as is” and “as available.” VRS disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation and a particular hiring or business outcome. Mandatory warranties remain unaffected.

17. Indemnities

Customer will defend and indemnify VRS against a third-party claim arising from Customer Data, Customer’s unlawful recruitment practice, its instructions, or its material breach of Sections 5–8. VRS will defend and indemnify Customer against a third-party claim that the unmodified paid Service directly infringes that party’s intellectual-property right. VRS has no obligation for claims caused by Customer Data, unauthorized modifications, combinations not supplied by VRS, continued use after notice, or third-party services.

The protected party must promptly notify the indemnifying party, allow it to control the defense and settlement, and provide reasonable cooperation. No settlement may admit fault or impose a non-monetary duty on the protected party without its consent, not to be unreasonably withheld.

18. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive or consequential loss, or lost profits, revenue, goodwill, opportunities or data, even if advised of the possibility. Each party must take reasonable steps to mitigate loss.

Except for amounts payable, misuse of the other party’s intellectual property, fraud, willful misconduct, or liability that cannot lawfully be limited, each party’s total aggregate liability arising from the agreement will not exceed the fees paid or payable for the affected Services during the 12 months before the event giving rise to the first claim. The DPA and unmodified Standard Contractual Clauses control to the extent this section conflicts with data-subject rights or mandatory data-protection liability.

19. Governing law and disputes

Before filing a claim, the parties will try in good faith for 30 days to resolve it through authorized representatives. These Terms are governed by the laws of the Hashemite Kingdom of Jordan, without regard to conflict-of-laws principles. The courts of Amman, Jordan have exclusive jurisdiction, subject to mandatory rights, urgent injunctive relief, and any different law or forum required by the EU Standard Contractual Clauses or another binding transfer instrument.

20. General terms and notices

• Notices. Contract notices to VRS must be sent to hamzah@vrsjo.com and VRS LLC, Amman, Jordan. We may send Customer notices to its account or billing email.
• Assignment. Neither party may assign the agreement without consent, except to an affiliate or in a merger, reorganization or sale of substantially all relevant assets, provided the assignee accepts the agreement.
• Subcontracting. VRS may use subcontractors and remains responsible as required by the agreement and DPA.
• Force majeure. Neither party is liable for delay beyond reasonable control, excluding payment duties, and will reasonably mitigate the effect.
• Severability and waiver. An invalid provision is limited to the minimum extent necessary; the rest remains effective. A waiver must be written and is not a continuing waiver.
• No partnership. The parties are independent contractors. The agreement creates no employment, partnership, franchise or general agency.
• Updates. We may update online Terms with reasonable advance notice of material changes. Changes normally apply at the next renewal; urgent legal or security changes may apply earlier. Continued use after the effective date constitutes acceptance where permitted.
• Entire agreement. The agreement is the entire understanding about its subject and replaces prior proposals or discussions. A purchase order is administrative only and does not add terms unless VRS signs them.

VRS LLC
Amman, Hashemite Kingdom of Jordan
Legal and security contact: hamzah@vrsjo.com